Private Pay Policy

Stepping Stones Private Pay Policy

Effective April 1, 2017, Stepping Stones implemented a pre-payment policy for those privately paying for program sessions. To better plan for staffing and client needs, payment in full is required prior to program enrollment. This payment can be made with check or credit card. To pay be credit card, please contact the accounting department at (513) 965-5105. 

Refund Policy 

Refund requests will be considered for extenuating circumstances such as a death in the family, prolonged illness or injury, unscheduled hospital stay or inclement weather resulting in program cancellation. Please direct any refund inquiries to Director of Finance Melissa Geis by email or phone, at (513) 559-2442.

Any approved refunds will be issued as an account credit. After six months of inactivity on the account, a refund will be issued by check. Refunds will not be considered for absences without notification.

If it becomes necessary to withdraw a participant from programming after full payment to Stepping Stones has been made, the deadline for such notification is five business days from the date of service. Refund will be issued in the form of an account credit.