Private Pay Policy
Stepping Stones Private Pay PolicyEffective April 1, 2017, Stepping Stones implemented a prepayment policy for all private pay programming sessions. To better plan for staffing and client needs, payment in full is required prior to enrollment and can be made using check or credit card. To pay by credit card, please contact the accounting department at:
Refund PolicyRefund requests will be considered for extenuating circumstances such as a death in the family, prolonged illness or injury, unscheduled hospital stay or inclement weather resulting in program cancellation. Any refund inquiries must be director to Finance Director by email or phone, at (513) 559-2242.
Any approved refunds will be issued as an account credit. After six months of inactivity on the account, a refund will be issued by check. Refunds will not be considered for absences without notification.
If it becomes necessary to withdraw a participant from programming after full payment to Stepping Stones has been made, the deadline for such notification is five business days from the date of service. Refund will be issued in the form of an account credit.