Private Pay Policy
Stepping Stones Private Pay PolicyEffective April 1, 2017, Stepping Stones implemented a pre-payment policy for those privately paying for program sessions.
To better plan for staffing and client needs, payment in full is required prior to program enrollment. This payment can be made with check or credit card. To pay by credit card, please contact the accounting department at (513) 965-5105.
Private Pay Arrangement FormsIf you are privately paying for services at Stepping Stones, please complete the appropriate payment arrangement form below and return to our Billing Department.
Upon completion, your payment agreement form can be mailed to “5650 Given Road, Cincinnati, Ohio 45243” or sent via fax to (513) 248-1860.
Refund PolicyRefund requests will be considered for extenuating circumstances such as a death in the family, prolonged illness or injury, unscheduled hospital stay or inclement weather resulting in program cancellation. Please direct any refund inquiries to Director of Finance Melissa Geis by email or phone, at (513) 559-2442.
Any approved refunds will be issued as an account credit. After six months of inactivity on the account, a refund will be issued by check. Refunds will not be considered for absences without notification.
If it becomes necessary to withdraw a participant from programming after full payment to Stepping Stones has been made, the deadline for such notification is five business days from the date of service. Refund will be issued in the form of an account credit.