Private Pay Policy

In 2017, Stepping Stones implemented a private pay policy for our recreation programs. Payments for services must be completed in full prior to the service date in our Saturday Club, Weekend Respite and Summer programs. 

This private pay policy allows Stepping Stones to best prepare for staffing and client needs. Payments can be made by credit card by calling our Billing Dept. at (513) 965-5105 or mailing a check to 5650 Given Road, Cincinnati, OH 45243.

Private Pay Arrangements

As part of our private pay policy, Stepping Stones gives families the option to make a payment arrangement for services. Those wishing to make a payment arrangement, please contact our Billing Dept. at (513) 965-5105 or (513) 559-2442. Our billing department will be able to provide you with the necessary forms.

Refund Policy

Requests for a refund will be considered in extenuating circumstances such as a death in the family, prolonged illness or injury, unscheduled hospital stay or inclement weather resulting in program cancellation.

Please note, refunds will not be considered for absences without notification.

If you would like to inquire about a refund, please contact:
Director of Finance Melissa Geis
(513) 559-2442
Melissa.Geis@Steppingstonesohio.org

Any approved refunds will be issued as an account credit. After six months of inactivity on the account, refunds will be issued by check.

If it’s necessary to withdraw from a program after making full payment to Stepping Stones, the deadline for such notification is 5 business days ahead of the program date. Refunds will be issued in the form of an account credit.